Goal-oriented and collaborative IT professional with experience applying hardware and software design, installation, administration, and configuration to support healthcare and education enterprises. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of adhering to standards and audit requirements.

Professional Experience

UIC Dept. of Psychiatry – Network Analyst, Chicago, Il,2010-Present

Mainly responsible for maintaining the software, hardware and peripherals that make up the Departments computer network system. Provides technical support functions, including physical installation, assembly, configuration and maintenance of the personal computer network linking to Department of Psychiatry’s LAN. Assist in developing and maintaining all systems, applications, security, and network configurations. Familiar with standard concepts, practices, and procedures within LANs and WANs including Virtualization with MS Hyper-V.  System Administrator of the departments’ Video Conference network. Performs a variety of tasks to include (but not limited to):

·         Installing and configuring upgrades to operating systems and software, using standard business and administrative packages; modifying specific applications for use in operational areas when required.

·         Installing, assembling and configuring computers, monitors, network infrastructure peripherals such as printers, scanners, network copiers and related hardware; construct cables, rewires or directs the rewiring of cables as required for new installations and office reconfigurations.

·         Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

·         Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions as required.

·         Performs Video Teleconferencing (VT) scheduling, set up and operations, multi-session bridging, and other related administrative tasks in order to enable VT connectivity both with internal and external participants throughout the duration of the video-conferencing session.

·         Assists in instructing staff and residents in the use of industry standard business and software, including word processing, spreadsheets and presentation; provides instruction where required.

·         Support and maintain the Cisco VoIP system and train users.

System Sensor Honeywell–IT Support Technician St. Charles, IL, 2008–2009

Supported hardware and software installation for 1000 plus users, using Norton Ghost, Windows applications i.e. XP, 2000, 98 and Outlook, BPCS, SAP, Engineering Applications i.e. AutoCAD, ProEngineer/Wildfire, Orcad, Lotus Notes and Revelations for asset and procedure documentation, and attendance and tracking software.

·         Call Center computer support.

·         Support Dell and Micron PC’s, Blackberries, HP and Xerox printers.

Boys & Girls Club of Elgin – Technology Coordinator, Elgin, IL, 2004–2008

Maintained computer lab network of 20 computers, responsible for troubleshooting network, software, and hardware problems. Managed data entry for the proprietary database attendance manager.  Planned and executed technology programs for at-risk youth.  Advised Technology Subcommittee at the Boys & Girls Club of Elgin.

CLTV, Oakbrook, IL1998–2003

Photojournalist, News Editor, Studio Crew

Volunteer Experience

Boys & Girls Club of Elgin

Build and maintain PC’s and Network at the Boys & Girls Club of Elgin trouble shoot network connectivity and virus issues for the club.

Christ Community Church

Build PC’s, work on server racks, fix general software/hardware and network issues.

Education and Training

Computer Systems Institute

ComTia’s A+ Hardware 220-301

Columbia College – Bachelors of Arts 1998

Major: Television & Video Production, GPA 3.87